Responsible Gaming

Gambling as Entertainment

Gambling at Kiwi Treasure Casino should always be approached as a form of entertainment — a way to enjoy the experience — never as a method to earn money or solve financial difficulties. Every outcome is based on chance, and there is no guaranteed way to win. Please set a budget before you begin and treat any losses as the cost of the entertainment itself.

Age Verification

In New Zealand, the legal age for gambling is 18 years or older. Kiwi Treasure Casino requires all players to confirm they meet this age requirement before creating an account. Attempting to gamble underage is a serious matter, and operators are obligated to verify identity and age using the documentation you provide. If you share a device with minors, please use parental controls and keep your login credentials secure.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and often goes unnoticed. If you recognize any of the following signs in yourself or someone you care about, it may be time to take a step back and seek support:

• Chasing losses — continuing to gamble in an attempt to win back money you have lost
• Hiding gambling activity from family, friends, or loved ones
• Spending more time or money on gambling than you originally planned
• Neglecting work, study, family, or social commitments because of gambling
• Borrowing money, selling possessions, or using funds meant for essentials to gamble
• Feeling restless, anxious, or irritable when trying to cut down or stop gambling
• Gambling to escape from stress, anxiety, depression, or other personal problems
• Feeling guilt or shame after a gambling session but returning anyway
• Lying about how much time or money is spent on gambling
• Being preoccupied with gambling, constantly planning the next session

These signs do not mean someone is guaranteed to have a gambling problem, but they are strong indicators that a conversation with a professional is worthwhile.

Self-Help Tools

Many gambling platforms, including Kiwi Treasure Casino, offer practical tools to help you stay in control of your gambling activity. These tools exist to support healthy play and are available to every player:

• Deposit Limits — Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, further deposits are blocked until the period resets.
• Loss Limits — Cap the total amount you can lose within a set timeframe. When this threshold is hit, you will be prevented from placing further bets until the next period begins.
• Reality Checks — Enable timed reminders that appear on screen during a session, showing how long you have been playing and how much you have spent. You can choose the interval that suits you.
• Self-Exclusion — Temporarily or permanently block your own access to gambling services for a defined period or indefinitely. This is one of the most effective tools for regaining control.
• Session Time Limits — Set a maximum duration for any single gambling session. The platform will alert you when the time is nearly up and can automatically end the session.
• Cooling-Off Periods — Take a short break from gambling, from 24 hours up to several weeks, during which you cannot access your account.

To activate any of these tools, go to the Responsible Gaming or Player Protection section within your account settings. If you have trouble finding these options, contact the casino support team and they will assist you in setting them up.

Support Organizations

If you are concerned about your gambling or the gambling of a loved one, please reach out to the organizations below. They provide free, confidential help from trained professionals:

New Zealand

• Gambling Helpline New Zealand — Call 0800 654 655 (free, 24/7) or visit www.gamblinghelpline.co.nz
• PGF Services (Problem Gambling Foundation of New Zealand) — Visit www.pgf.nz for free counselling and support across Aotearoa

United Kingdom

• GamCare — Visit www.gamcare.org.uk or call their National Gambling Helpline (available 24/7)
• GamStop — A free self-exclusion scheme for UK residents. Visit www.gamstop.co.uk

Australia

• Gambling Help Online — Visit www.gamblinghelponline.org.au for free, confidential support available 24/7

Canada

• Responsible Gambling Council — Visit www.responsiblegambling.org for resources, tools, and support across Canada

United States

• National Council on Problem Gambling — Visit www.ncpgambling.org or call 1-800-522-4700 (free, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) — The German Federal Centre for Health Education provides support and information on gambling addiction. Visit www.spielen-mit-verantwortung.de

If You Have a Problem — Seek Help Now

If you recognize any warning signs in yourself, or if gambling has stopped being fun and started causing stress, anxiety, or financial strain, please take action today. Reach out to any of the support organizations listed above. All of them offer free, confidential help with no judgment — you are not alone, and help is available at any time, day or night.

Remember: gambling is meant to be a form of entertainment. If it ever stops feeling that way, reaching out for help is not a sign of weakness — it is an act of strength and self-respect.